Relaxa Privacy Policy

Oct 24, 2026 

About this policy

Relaxa respects your privacy. This policy explains what personal information we collect when you visit or buy from our store, how we use it, and the choices you have.

Relaxa ("Relaxa", "we", "us" or "our") sells massagers and related wellness accessories through our online store at Relaxa.shop 

By using our website or placing an order, you agree to the practices described here. If you do not agree, please do not use the site.

Information we collect

We collect only the information we need to run our store, fulfil your orders and support you.

Type	Examples	How we get it
Contact details	Name, email address, phone number	You give it at checkout, in our contact form or when you sign up for emails
Order details	Shipping and billing address, items bought, order history	You give it when you place an order
Payment details	Card type, last four digits, transaction ID	Processed by our payment providers; we never see or store your full card number
Device and browsing data	IP address, browser type, pages viewed, referring site, approximate location	Collected automatically through cookies and similar technologies
Support messages	Questions, warranty claims, return requests, photos you send us	You give it when you contact us
Reviews	Your review text, star rating, first name and any photos	You give it when you leave a review

We do not ask for sensitive information such as health records. If you choose to tell us about a medical condition in a message, we use it only to answer your question.

How we use your information

We use your information to:

• Process, ship and track your orders, and send order and shipping updates
• Handle returns, refunds and warranty claims
• Answer your questions and provide customer support
• Send marketing emails or texts, only if you opted in (you can unsubscribe at any time)
• Show relevant ads on platforms such as Meta, TikTok and Google
• Improve our website, products and shopping experience
• Prevent fraud and keep our store secure
• Meet our legal, tax and accounting obligations

Where data protection laws require a legal basis, we rely on: performing our contract with you (your order), our legitimate interests (running and improving the store, preventing fraud), your consent (marketing and non-essential cookies), and legal obligations (tax records).

Who we share it with

We do not sell your personal information. We share it only with trusted partners who help us run the store, and only as much as they need.

Partner type	Why	Examples
Store platform	Hosts our website and processes orders	Shopify (Shopify privacy policy)
Payment providers	Process payments securely	Shopify Payments, PayPal, Apple Pay, Google Pay, Klarna
Fulfilment and shipping	Pack and deliver your order	Our suppliers, warehouses and couriers
Email and SMS tools	Send order updates and opted-in marketing	[e.g. Shopify Email, Klaviyo]
Reviews apps	Collect and display product reviews	[e.g. Judge.me, Loox]
Advertising and analytics	Measure ads and site performance	Meta, TikTok, Google Analytics
Authorities	Comply with law or protect our rights	Courts, regulators, law enforcement when legally required

If Relaxa is ever sold or merged with another business, customer information may be transferred as part of that deal under this same policy.

Cookies and tracking

Cookies are small files stored on your device that help our site work and help us understand how it is used.

• Essential cookies keep your cart, checkout and login working. These are always on.
• Analytics cookies show us which pages are visited so we can improve the store.
• Advertising cookies and pixels (such as the Meta Pixel and TikTok Pixel) help us measure our ads and show you relevant offers on other sites.

Where required by law, we ask for your consent before using analytics or advertising cookies through our cookie banner. You can change your choice at any time, block cookies in your browser settings, or opt out of personalised ads through Meta ad settings and Google ad settings. Blocking essential cookies may stop parts of the store from working.

Our site does not currently respond to browser "Do Not Track" signals.

How long we keep it and how we protect it

Retention. We keep order records for as long as tax and accounting laws require (usually up to 7 years). We keep support messages and marketing preferences while you remain a customer or until you ask us to delete them, unless we must keep them by law.

Security. Our store runs on Shopify, which meets PCI DSS standards for card payments. All data is sent over encrypted (HTTPS) connections. No online service is 100% secure, but we take reasonable steps to protect your information.

Children. Our products and website are intended for adults. We do not knowingly collect information from anyone under 16. If you believe a child has given us their information, contact us and we will delete it.

Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you and get a copy
• Correct information that is wrong or incomplete
• Delete your information, unless we must keep it by law
• Object to or limit how we use your information
• Move your information to another service (data portability)
• Withdraw consent for marketing or cookies at any time
• Opt out of the "sale" or "sharing" of personal information for targeted advertising (California and other US states)

EU, UK and EEA residents have these rights under the GDPR and UK GDPR, and can also complain to their local data protection authority.

California residents have rights under the CCPA/CPRA. We do not sell personal information for money. We do not treat you differently for using your rights.

International transfers, changes and contact

International transfers. Our partners, including Shopify, may store and process your information outside your country, for example in Canada, the United States or the EU. Where required, these transfers are protected by safeguards such as the European Commission's Standard Contractual Clauses.

Changes to this policy. We may update this policy from time to time, for example when we add new services or when laws change. The latest version will always be on this page with its effective date. Significant changes will be highlighted on our website or sent by email.